Refund & Cancellation Policy

Last updated: 19 August 2026

This policy applies to day trips and excursions booked directly with Click N Fly through our website, telephone or WhatsApp.

Customer Cancellations

Please notify us as soon as possible if you need to cancel your booking.

  • 7 days or more before departure: Full refund, excluding any non-recoverable third-party costs clearly disclosed at booking.
  • Between 72 hours and 7 days before departure: Up to 50% of the booking price may be retained to cover reasonable costs and losses.
  • Less than 72 hours before departure: No refund is guaranteed. However, if your seat is resold or costs are recovered, we will refund any remaining balance after reasonable expenses.
  • No-shows or missed departures: No refund will be provided.

Cancellation charges will never exceed the reasonable loss resulting from your cancellation.

Booking Changes and Transfers

Requests to change the trip date or transfer a booking to another passenger must be made at least 24 hours before departure.

Changes are subject to availability and any direct costs charged by ferry operators, attractions or other suppliers.

Cancellations by Click N Fly

If Click N Fly cancels a trip, customers may choose:

  • A full refund; or
  • A transfer to another available trip.

No administration fee will be deducted when we cancel a trip. We are not responsible for separate expenses booked independently, such as hotels, taxis or travel to the pickup point.

Weather and Itinerary Changes

Trips may operate during rain or other normal weather conditions. Refunds will not be provided solely because a customer decides not to travel due to the weather.

Routes, timings, attractions and ferry crossings may occasionally change due to traffic, weather, safety requirements or circumstances outside our control.

If a significant part of the trip cannot be provided, we will offer a suitable alternative, an appropriate price adjustment or a refund where applicable.

Late Arrival

Passengers should arrive at their pickup point at least 15 minutes before the stated departure time. The coach cannot be held for late passengers, and missed departures are non-refundable.

Refund Processing

Approved refunds will be issued to the original payment method within 14 calendar days. Your bank or payment provider may require additional time to display the refund.

Return Policy

Click N Fly provides travel services and does not normally sell physical products. Therefore, product returns do not apply to trip bookings.

Third-Party Bookings

If you booked through another website, travel agent or third-party platform, please contact that provider directly. Their cancellation process may apply.

Statutory Rights

Nothing in this policy limits or removes your rights under applicable UK consumer law.

Contact Us

To request a cancellation, booking change or refund, please provide your booking reference, passenger name, trip destination and travel date.

Email: info@clickandfly.co.uk
Call or WhatsApp: +44 7462 228172